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People Essentials Training Courses

The interests of the company and its clients/customers are best served by a workforce, which as individuals and a team, are carrying out their tasks to the most effective performance level. This is what performance appraisals are seeking to achieve and why they can have an impact on employees and the company performance.
There are many elements of change whether it be an obvious major change such as re-structuring or redundancies or the less obvious minor changes that could be constantly occurring in a business such as policy changes. Change is usually characterised by a desire to improve things yet research shows that most change initiatives fail to accomplish their intended outcomes and may even limit the potential of an organisation and its people. The consequences of not managing change effectively can be devastating and long lasting, so it’s important that HR and L&D professionals understand the potential issues and equip themselves with techniques to support change-management initiatives. This course will particularly benefit small and medium-sized enterprises (SME’s)
Communication is often taken for granted; after all, it is something we do on a daily basis. However, it is one of the most important aspects of your life and touches on all areas including, your career, home life, friendships, relationships as well as interactions with total strangers. Being able to communicate effectively means making the most of all these situations; it will enable you to build rapport, develop relationships and feel comfortable and confident around others. People who can communicate effectively are great at getting others to open up and discuss feelings and emotions. They are able to respond appropriately during difficult conversations and feel less pressure when communicating with superiors and peers.
Discipline in the workplace has a pivotal role to play in any organisation. Used correctly and fairly, where appropriate, discipline can ensure that employers, customers, suppliers and employees are protected from any misconduct that may occur within the workplace.
Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment. Teams that are able to resolve conflict, are a winning combination of people. Much of business success is about overcoming problems successfully, so why would you not want people who resolve conflict effectively?
Decision making plays a fundamental role in both our business and personal lives. At work, it is a key component of problem solving which is a challenge that is constantly faced. Those employees that are able to master the skill of making decisions are the very people who take the business forward and, in doing so, develop their own career. Making decisions and solving issues is made much easier when we have a set of tools and processes at our disposal. This course aims to give participants the skills that will help them to understand decisions, define problems, evaluate options and make the best choices. Perhaps you’re looking to ensure your team are better able to make effective decisions that get results. Or you want to include decision making skills training as part of management and supervisor development.
The modern work environment places many demands on the Manager, not least the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. Recognising and understanding the cause or causes of this behaviour, and the Manager’s self-awareness of their own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities. This one day course will provide participants with both the knowledge to appreciate the reasoning behind what we might consider difficult behaviour as well as the communication tools to manage and overcome difficult behaviours in the workplace.