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Conflict Handling

Conflict Handling

Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment.
Teams that are able to resolve conflict, are a winning combination of people. Much of business success is about overcoming problems successfully, so why would you not want people who resolve conflict effectively?

Conflict handling is useful across a business:


• Senior leadership teams – differences of opinion here can be crippling to an organisation, ensuring those involved in high level strategy and decision making can overcome conflict is crucial to agreeing on, and achieving, organisational goals.
• Conflict within teams – people fall out for all sorts of reasons. When you spend a lot of time with people it’s human nature to occasionally irritate one another. Knowing how to recognise, understand and resolve conflict is vital.
• Customer facing employees – conflict resolution is a vital skill to retain customers and find positive solutions (sometimes in the most challenging of circumstances).
• Buyers and sellers – are able to secure more favourable terms by being able to handle the sometimes-confrontational nature of striking deals.
• Credit control departments – disputes about debt and money are common and need to be positively resolved.
So, you can see that your organisation will benefit from training your people in conflict handling, for any job role and level. The benefits are wide spread and tangible.
• People are better able to create a positive relationship and a happier work environment. Bad work relationships don’t just affect those directly involved, they send negative ripples across teams and departments.
• People are empowered when they can rise above and resolve conflict. It creates a sense of confidence among teams, that they’re in it together and nothing can stop them.
• Save money – conflict costs your business money. HR resources, management time dealing with issues, disciplinary measures and even employment tribunals.
• Increase productivity – Workplaces that are able to resolve conflict are more collaborative and unite around common goals. Besides, the amount of staff time wasted arguing, gossiping and pulling in different directions can be very costly.


There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.


This one day training course will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.


At the end of this conflict handling training course your participants will be able to:
• Define conflict and how to identify it
• Explain positions and interests and why conflict is so hard to resolve
• Identify the stages of conflict and the five methods of dealing with it
• Follow set approaches to handling conflict


Course Length: 1 Days